RETURNS
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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.                         

Due to health regulations, all sales of underwear ARE FINAL.                                   On items other than underwear, if for any reason you do not want to keep an item you have purchased, you may return any unused, unopened, with original tags, and undamaged item within 30 days of receiving your order for a refund of the item’s purchase price.

Only merchandise that is returned in its original or sellable condition will be credited to your account. Returned items that have been worn and not in the original packaging will be donated and no refund will be issued.

Please contact our Customer Service department at customerservice@knittykitty.com for a Return Merchandise Authorization number (RMA#) and shipping label which will be deducted from the purchase amount. Any items returned without proper authorization will be refused.

Defective or damaged items:
If any of the items from your order are missing or damaged when your package arrives, please contact a customer service representative for assistance within 2 business days of delivery by email containing your name, order number, and a description of the problem to customerservice@knittykitty.com.

REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@knittykitty.com.

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. All sales items are FINAL.

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@knittykitty.com.

 

Thank you.