Shipping Service                                                                                      Shipping is Free for orders over $75 and will take 3-9 business days to arrive via USPS First Class or USPS Priority for domestic orders, depending on the weight of the order.

Orders $75 and over will not be charged for Standard shipping. These rates are not applicable for orders shipped outside of the USA. Free Shipping applies only to merchandise. Taxes and Gift Cards do not count toward the Free Shipping total.

You MUST ensure your shipping address (including your Paypal shipping address) is up to date. We cannot be held responsible if the shipping address is incorrect, or not current. This is your responsibility so please check it. Any changes to your order, including incorrect shipping address will result in an additional shipping charge AND re-stocking fee.

•Domestic Shipping Time — Most orders received before 12:00PM Pacific Standard Time will ship the same day, provided the product ordered is in stock. Most orders received after 12:00 PM Pacific Standard Time will ship the next business day. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.

•International Shipping Time -Orders are shipped the same as domestic orders. We cannot control time that your order takes to arrive. Once the order is shipped and arrives to your country please note that it can take up to a month to receive your order. Once the shipment arrives to your country the United States shipping is then transferred to your country's shipping service and no longer in our control. 

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.


Attention International Orders                                                 Tariffs, Taxes and Duties

Overnight and Express Service
Orders placed for overnight service before 10:00AM PST will ship out the same day. Orders placed on holidays or weekends will not be shipped until the next business day. Deliveries will only be made during business days, Monday through Friday, except at Christmas time. Please email customerservice@knittykitty.com for a quote for your specified location.

PO Boxes & APO/FPO or U.S Territories
We accept orders shipped to PO boxes and APO/FPO or U.S. territories.

Shipping with another carrier other than USPS
If you would prefer to ship with another carrier such as UPS or FedEx, you can email customerservice@knittykitty.com to make a request and get a quote before ordering.

Multiple Product Orders                                                                           For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available unless you inform us otherwise. 

Returns                                                                                                                       Due to health regulations all sales on underwear ARE FINAL.

On items other than underwear, if for any reason you do not want to keep an item you have purchased, you may return any unused, unopened, with original tags, and undamaged item within 30 days of receiving your order for a refund of the item’s purchase price.

Only merchandise that is returned in its original or sellable condition will be credited to your account. Returned items that have been worn and not in the original packaging will be donated and no refund will be issued. Please contact our Customer Service department at customerservice@knittykitty.com for a Return Merchandise Authorization number (RMA#) and shipping label which will be deducted from the purchase amount.

Any items returned without proper authorization will be refused.

Defective or damaged items:
If any of the items from your order are missing or damaged when your package arrives, please contact a customer service representative for assistance within 2 business days of delivery by email containing your name, order number, and a description of the problem to customerservice@knittykitty.com.